Frequently asked questions
1.- I have difficulty finalizing my order.
Contact us by phone and/or WhatsApp and we will guide you so you can complete your purchase successfully.
2.-How long does it take for my order to arrive?
Usually 72 hours, business days.
3.- Can I use another payment method?
Yes, contact us and we will provide you with our bank details so you can pay by bank transfer.
4.-What shall I do if my order does not arrive in good condition?
Identify what has happened, let us know and we will solve the problem for you. If necessary, a new delivery will be released. Goods are always insured.
5.- What is the price of transport?
We will calculate the price and shipping costs for you based on the size of the order and the delivery destination.
6.- Is there an option for free shipping?
Yes, all orders whose amount exceeds €100 (tax included)
7.- Is there a minimum order?
Yes, orders less than €35. It is mentioned on the webpage.
8.- Si there an option for shipments made outside the Peninsula?
The webpage does not include them. Contact us and we will give you a solution to your shipment.
9.-How can I check the status of my shipment?
Contact us by any means you wish and we will inform you of the status of your order.